Shop Policies

PAYMENT

Pen & Paint accepts payments by credit card, PayPal, Apple Pay, Amazon Pay, etc. and is due at time of purchase.

SHIPPING

All items will be carefully packaged and shipped via USPS with delivery confirmation.
Orders usually ship within 1-3 business days unless noted in shop announcement there are shipping delays.

PLEASE READ: Please make sure the address on your order is the one you desire your package shipped to. If you are shipping to a different address be sure to let me know. In the event the address you provide is incorrect you will be charged for me to reship the item to you once it is returned to me or if it is delivered to the incorrect address.

Single greeting cards, sets of four note cards, 5x7, and 8x10 art prints are shipped in rigid flat mailers.

11x14 and larger format art prints are shipped in mailing boxes.

Multiple note card sets, drink ware, tote bags, and other items may be shipped in boxes depending on the order.

Orders are usually shipped within 1-3 business days upon receipt of full payment. If you pay with an e-check your order will not be shipped until the check has cleared through PayPal.

International orders may take up to two weeks to arrive due to the USPS & customs in your country. Your patience is appreciated. Please remember international customers are responsible for any custom's taxes/fees. The value of your package cannot be adjusted or marked as "no customs value".

If you need an item shipped priority or overnighted please contact me before making the purchase so proper shipping costs can be added and I can insure you will receive the item in the requested time frame.

CANCELLED ORDERS

Orders can be cancelled by the request of the customer prior to order shipment. 

We reserve the right to cancel an order if we do not have products to fulfill the order, if an order is placed under fraudulent conditions, or if an order is placed with intent to resell. A full refund will be given upon order cancellation. 

RETURNS & EXCHANGES

Any cancellations, damages/losses will be handled on a case by case basis, and all sales are final.

If an item you purchase is received damaged or is lost please contact me immediately. Please do NOT throw any packaging way as it is necessary to file a claim with the USPS/UPS/Fed Ex.

I do my best to provide a clear picture and good description of all of my products so you receive exactly what you expected. I do not offer cash refunds or exchanges for items once they have been shipped. I do offer replacement for orders lost in the mail, damaged upon arrival, or wrong item shipped.

ALL Shipping fees are non-refundable.

ADDITIONAL INFORMATION

The purchase of artwork or paper goods does not transfer reproduction rights. You may not resell Pen & Paint products without a wholesale agreement or a licensing agreement. Please be kind.

Pen & Paint does not offer products in a digital format; thank you for understanding.